Illustrator (Spanish) does not start on Windows 8.1 computers

• Fuente: 

http://helpx.adobe.com/illustrator/kb/illustrator-does-not-start-windows-81.html#SolutionapplicabletoSpanishlanguageIllustratoronly

• 
  
• Starting Illustrator (Spanish) on Windows 8.1 computers results in an error
• Solution (applicable to Spanish-language Illustrator only)
• Other workarounds

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Starting Illustrator (Spanish) on Windows 8.1 computers results in an error

When you attempt to run Spanish-language Illustrator on a Windows 8.1 computer, an error message is displayed. When you click OK (Aceptar) in the error message, Illustrator does not start.

 
Error message when you try to launch Spanish language Illustrator CC on a Windows 8.1 computer

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Solution (applicable to Spanish-language Illustrator only)

Due to a recent change in Windows 8.1, a newer version of an Illustrator file (Alcid.dll) must be placed in your Illustrator installation directory. Follow the steps in the procedure outlined below:

Caution:

Care must be taken to ensure you download, extract, and replace the right file (32- and 64-bit) for your Illustrator installation.

On a computer that has Spanish-language Illustrator installed, download the appropriate archive file:
Illustrator_es_Win8_1_Alcid_1_1_x86.zip
For 32-bit Illustrator
Illustrator_es_Win8_1_Alcid_1_1_x64.zip
For 64-bit Illustrator
Note:
References to 32- and 64-bit are Illustrator-specific, and not OS-specific. For example, if you are using 32-bit Illustrator on a 64-bit computer, you must download the 32-bit file.
Extract the contents of the archive file to a folder. In the extracted files, depending on which bit-type you chose, the required Alcid.dll file is found in the 32Bit or 64Bitfolder.
Copy the Alcid.dll file to:
• For 32-bit Illustrator: \Adobe Illustrator CC\Support Files\Contents\Windows
• For 64-bit Illustrator: \Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows
If you have Illustrator CS6, in the folder paths listed above, replace CC with CS6.
When Windows prompts you for confirmation, choose to replace and overwrite the existing Alcid.dll file.
Start Illustrator.
If Illustrator fails to start, or you encounter an error 'Alcid.dll is either not designed to run on Windows or it contains an error. Try installing the program again...', check again if the right bit-type file has been placed in the specific bit-type Illustrator folder.

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Other workarounds

Caution:

The workarounds included in this section enable you to continue working in an English version of Illustrator or require you to reinstall Windows 8. Adobe recommends the permanent fix as described in the Solution section of this article.

Illustrator CC

Workaround 1: Reinstall Illustrator CC

Do one of the following:
• Click Start, run the Adobe Creative Cloud app, click the Settings icon (), and then click Preferences
• In the System Tray, right-click the Adobe Creative Cloud app icon (),  and then click Preferences
In the Preferences dialog, click Apps, and then change the App Language drop-down to English (North America).
Click the Settings icon (), and then click Quit Creative Cloud.
Click Start and run the Adobe Creative Cloud app. In the app, click Apps, find Illustrator CC in the list, and then click Install.

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish or Latin-American version of Illustrator, consider reinstalling Windows 8 (and not automatically upgrading to Windows 8.1).

Illustrator CS6

Workaround 1: Reinstall Illustrator CS6

Uninstall the currently installed Spanish version of Illustrator CS6.
Browse to the Download CS6 products page, and download and install the Universal English version of Illustrator.
Depending on your type of license (Perpetual or Subscription), do the following:
Subscription
Use your Adobe ID credentials to activate the English version of Illustrator CS6.
Perpetual
Use your Adobe ID credentials to use Illustrator in trial mode (30 days).

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish or Latin-American version of Illustrator, consider reinstalling Windows 8 (and not automatically upgrading to Windows 8.1).

Note:

By downloading and installing the hotfix file linked in this article, you agree that your use of that hotfix file is subject to and governed by the same EULA as the product (Illustrator) itself.